Have you got a question?
View the frequently asked questions our vets receive, or ask our team for advice.
This is Vet Ben, he created Online Vet Store because he wanted every kiwi pet to have access to quality vet recommended products.
Below you will find a series of frequently asked questions our vet team get asked. You can watch videos or read the blogs, if you can’t find the answer you need, then use the form and send us a message. We'll get back to you as soon as we can.
Do you have a question that needs answering?
Let us know your question
with the form below.
We'll reply to you with advice
as soon as we can.
We’ll create a video or add it
to the common questions as well.
Ask Ben
Can't find the answer you need? Ask us a question.
IMPORTANT: If you are experiencing an emergency with your pet call your vet /after hours vet immediately. If your question is regarding an order or auto re-order, you are best to contact the customer service team directly: askus@onlinevetstore.co.nz
Once your order leaves our warehouse and is scanned into the New Zealand Couriers network you will be sent track and trace details via email. You can use these track and trace details to keep an eye on your order, and when it will be delivered.
Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with Afterpay or ZIP. Note: Your order confirmation is your tax invoice, as we endeavour to become more environmentally friendly, we no longer print and include copies of tax invoices with orders
Qualifying purchases made on auto re-order qualify for our loyalty programme. Almost all our premium vet diets, and vet recommended flea and worm treatments are included in the loyalty programme.
